Terms of Service

Using This Online Store

To make our requirements clear for using this online store, this policy confirms that these Terms apply to the use of melin and purchases from this U.S.-market online store. Customers are responsible for providing accurate account, billing, delivery, and contact information.

How to Reach Us

To explain our approach to how to reach us, the customer-facing rule is that questions may be sent to support@melinbay.shop or 512-517-0449 during Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Order Review and Cancellation

For an accurate overview of order review and cancellation, the practical result is that we can review, restrict, or cancel an order when payment cannot be authorized, information is inaccurate, inventory is unavailable, or fraud screening identifies a material risk.

For dependable guidance on order review and cancellation, the practical result is that an order can be cancelled before dispatch when fulfillment has not begun. After shipment, returns and exchanges are handled under the Refund Policy.

Fulfillment and Post-Purchase Rights

For a straightforward understanding of fulfillment and post-purchase rights, our policy provides that standard U.S. shipping is free. Processing normally takes 1–2 business days and estimated carrier transit is 4–6 business days.

To make our requirements clear for fulfillment and post-purchase rights, the requirement is as follows: eligible no-reason returns and exchanges remain available for 30 days following delivery. melin pays approved return shipping. Approved refunds are issued within 5–10 business days after receipt and inspection.

Product Information

In connection with product information, our service position is that product pages provide the current details for performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories. Size, material, care, and safety information should be checked on the relevant product page and is not replaced by these Terms.

Payment Currency and Taxes

For customer confidence in payment currency and taxes, the following rule applies: prices and payments are in USD unless checkout expressly states otherwise. Taxes are assessed and collected whenever applicable law requires them.

Merchant Identification

Business name: melin

Trade name: melin

Email: support@melinbay.shop

Phone: 512-517-0449

Physical address: 462 Sugar Camp Rd, Barbourville KY 40906, United States